Shipping Policy

Delivery Timescales

We aim to dispatch and deliver all Trendi products within the estimated timescales displayed at checkout. Unless expressly confirmed as a guaranteed delivery service, all dispatch and delivery dates are estimates and cannot be guaranteed.

Unless a different delivery period has been agreed with you, your order will be delivered without undue delay and no later than 30 days after the date on which your order was placed.

Delivery Address

Orders will be delivered to the address provided during checkout.

You are responsible for ensuring that your delivery address and contact information are complete and accurate before submitting your order. Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Responsibility for Your Order

Responsibility for the products remains with us until the order is delivered into your physical possession or into the physical possession of another person you have identified or authorised to receive it on your behalf.

Delayed or Missing Orders

Please contact us promptly if your order has not arrived within the expected delivery timescale.

We will investigate the delivery with the relevant courier and, where appropriate, arrange a replacement, redelivery, refund or another suitable remedy.

Occasional delivery delays may occur due to circumstances outside our reasonable control, including severe weather, courier disruption, transport delays or other unforeseen events. We will take reasonable steps to minimise any disruption and keep you informed where possible.

This does not affect your statutory rights, including your rights where goods are not delivered within an agreed or legally required timeframe.

Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, contains incorrect products or appears to be incomplete, please contact us promptly with:

• Your order number
• A description of the issue
• Details of the affected products
• Clear photographs of the products, packaging and delivery label, where applicable

This information will help us investigate the issue and arrange an appropriate remedy.

Your Statutory Rights

Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.